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COVID-19 (Coronavirus) YRMC Update

Yuma Regional Medical Center is committed to ensuring the safety of our patients and employees. We believe that together, we can stay smart about COVID-19 and minimize its impact on our family, friends and community.

What is YRMC actively doing to ensure the safety of staff and patients?

In early March, YRMC initiated our COVID-19 Command Center. Our team comprised of physicians, nursing and other clinical and support leaders meets daily to fully assess and adjust planning tactics. Throughout the day, this team also serves as a conduit with staff as we continually look to identify and meet the needs of our valued staff and the patients they care for. Each day, our teams work to address current and projected supply shortages and plan how to prepare staffing for a possible surge of patients, all in the very best way to protect our patients, employees, providers and community. We have ongoing communications with local mayors, elected officials and top public health leaders throughout our community, as we work collectively to minimize risk and keep our community well informed.

Our teams have implemented a tiered escalation plan that assesses our current and projected needs. Actions also include the designation of several isolation units designed to bring focused resources and care to defined areas. Our readiness plans also include specific deployment of equipment (beds, ventilators, infusion pumps, etc.) to make sure that our staff have what they need when it is needed.

What are the big yellow tents in front of the Emergency Department being used for?

Outside our Emergency Department we have erected temporary tents now being utilized as a pre-screening area for patients as they enter. This pre-screening approach is designed to ensure that every patient who comes to our Emergency Department is fully protected before entering the building. We are very proud and grateful to the dedicated professionals at YRMC who have worked tirelessly to standup this capability so quickly.

What about Personal Protective Equipment (PPE)?

Across the nation, we see hospitals stretched beyond capacity, suffering severe shortages of PPE (e.g., medical-grade masks, goggles, gowns). Long before the COVID-19 pandemic was known, Yuma Regional Medical Center had in place an extensive pandemic preparedness plan. Within that plan are stocked supplies, command center operational roles, supportive tools and more. These efforts have put us in an early position to respond quickly. We continue to look ahead to meet projected needs with a particular emphasis on Personal Protection Equipment (PPE), staffing, beds and respiratory equipment. Given that the impact of COVID-19 is worldwide, ordering in new supplies becomes increasingly difficult as everyone is in need.

While we are fortunate to have planned ahead by maintaining a stock of pandemic supplies, we also know that we must remain vigilant in our efforts to preserve.

As this wave of illness reaches its peak, we will need more PPE such as masks, gloves, face shields and gowns to care for patients.

To that note, we are also grateful for the generous donations from our community. From hand-sewn mask covers to donations of hand sanitizer, disinfectant wipes and financial contributions, our community has come forth to support our healthcare team. We are extremely grateful to be part of a community that truly cares for one another.

Why are visitors being restricted?

Recently, we made the very difficult decision to restrict visitors to our hospital and clinics, with only limited exceptions. To create a safe and secure environment, we have moved into Phase 3 of visitor restrictions, for the safety of our patients and our healthcare workers during the COVID-19 pandemic. Visitors are not currently permitted in any YRMC locations, including the ED and ambulatory clinic areas. We know this is a hardship and places an emotional toll on families and patients. This is not a decision we would ever consider during normal circumstances.

To help ease the impact of this new restriction, our providers and nurses have increased communication to families over the phone to ensure that care plans are clear. We are doing everything we can to make this situation as manageable as possible, while keeping our patients, employees and community safe. Knowing how important it is for families to stay connected, we are now offering Cheer Cards as a way to let your hospitalized loved one know that you are thinking of them. It’s easy, it’s free and we will deliver the card for you.

Why isn't everybody who has symptoms being tested?

 

Access to laboratory testing and testing supplies related to COVID-19 continues to be a top concern for our community. While YRMC would like to test more people, like most hospitals across the country, we are faced with a shortage of testing supplies. With that fact comes the difficult decision to minimize testing to those who meet the Centers for Disease Control (CDC) guidelines for testing.

Why has YRMC canceled elective surgeries?

Deferral of elective surgeries, procedures, testing and office visits is a precautionary step. Although challenging, this effort is one that protects everyone by freeing up our resources to care for the patients who need us most. We extend our apologies to patients who have had an annual wellness exam or surgery postponed.

What if I am a patient at one of your clinics and need follow-up?

In an effort to maintain care needed by our community, many of our YRMC clinics are now offering virtual follow-up options with established patients. That means that YRMC providers can provide quality care for many patients over the phone. This service has been well received by patients and doctors alike.

Are all YRMC services open during the Arizona stay-at-home order?

Several of our outpatient clinics have temporarily reduced their hours as a result of COVID-19. View our full list of outpatient clinics that have reductions in operating days or hours.

In addition, YRMC’s Health Records and Patient Financial Services departments have moved all services to online or by telephone. If you need to send your medical records to a non-YRMC provider, we now offer three convenient options:

  • Use the MyCare Portal to view or print your record via mycare.yumaregional.org or the Yuma Regional MyCare App on your smartphone.
  • Print, fill out and submit the authorization form found at yumaregional.org/healthrecords.
  • Have your provider call YRMC Health Records at 928-336-7017.

 

To receive your medical records for personal use, we offer two convenient options:

There are four easy options to make payments:

  • Online via MyCare Portal at mycare.yumaregional.org.
  • Using the Yuma Regional MyCare app on your smartphone. Download it today in the Apple App Store or Google Play store.
  • By phone at 928-336-7030
  • By check or money order mailed to:
 Yuma Regional Medical Center
 P.O. Box 650534
 Dallas, TX 75397-0534
 

How can I manage my health from home?

During these weeks of COVID-19 isolation, many patients are staying in touch with their doctor’s offices using the patient portal MyCare. Using MyCare, you can send a secure message to your doctor’s office to ask a question or request a medication refill. You can also use MyCare to request an appointment with your doctor. Patients are also using the app to pay their bills and keep track of health histories including lab results, allergies, medications, health summaries, provider visit notes and immunizations. It’s easy to sign up. Visit mycare.yumaregional.org or download the Yuma Regional MyCare app in the Apple App Store or Google Play
 


Watch Now: Responding to Covid-19 with YRMC President and CEO Dr. Trenschel

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